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Welcome to the Intense Technologies Playbook! Discover how UniServe Reach on AWS revolutionizes consumer engagement to scale marketing efforts, while UniServe 360 helps streamline and centralize customer communications.
Explore in-depth case studies showcasing real-world successes and learn how our innovative solutions ensure seamless customer journeys, secure incremental revenues, and optimize end-to-end communication engagements.
01
What does
Uniserve Reach on AWS do for me?
A cutting-edge marketing automation solution tailored for retail businesses, empowers retailers to optimise their operations and enhance customer engagement.
Reach
Let’s delve into the key functionalities:
Reach is available as a Software as a Service (SaaS) model, hosted on the reliable AWS Cloud platform. This pay-per-usage approach ensures cost-effectiveness and scalability.
1. Flexible Deployment:
Retailers can manage their marketing campaigns, customer interactions, and loyalty programs seamlessly from a single, intuitive console. Whether you’re a marketing professional or a technical expert, Reach’s interface caters to your needs.
2. User-Friendly Console:
AWS Cloud guarantees robust data safety, compliance with industry standards, and remote service management. Your critical business information remains protected, allowing you to focus on growth.
3. Data Security and Compliance:
Reach seamlessly integrates with existing systems, including CRM, ERP, billing software, and contact centre solutions. AWS’s flexibility enables smooth connectivity, streamlining your operations.
4. Integration Made Easy:
Leverage AWS’s extensive ecosystem, collaborating with global partners like SAP, Freshworks, ZOHO and Microsoft. Whether you need additional tools or specialised services, Reach’s integration possibilities are limitless.
5. Global Partnerships:
Case Study of Property Management Firm
The user of the Reach platform is an established property management services firm in Mumbai. This firm, OwnSpace, manages a 100 flats, an equal number of individual owners and tenants who rent these flats to co-sharing guests or full flat occupant families. Each tenant is contracted by Ownspace with end asset owner. The owner manages statutory taxes and Ownspace manages asset maintenance and upkeep at a cost. Ownspace need to manage contracts, rental payments, receipts, collection of dues and movement or churn of 10-15% new tenants every month. OwnSpace wants to increase patronage by servicing the communication needs across all stakeholders. OwnSpace wants to go upto 1000 flats under its supervision in one year. Some of the simple steps taken to help him through the Intense Reach platform include:
Customer Acquisition:
The owners want to get tenants faster through Ownspace agency. The agency seeks to increase foot traffic by attracting a broad customer base and encouraging students and working professionals to visit the premises.
Marketing Efforts:
Traditional advertising methods like small posters, newspaper inserts (handbills) have been employed, but it proves to be ineffective and the owner explores direct engagement with customers through social media and word of mouth in select suburbs of Mumbai like Malad.
Community Engagement:
The owner is well-known within the local community, including apartments, colleges, and businesses, and is looking to leverage this goodwill to enhance the agency’s appeal and cater to all.
Data-Driven
Client Servicing:
The agency owner compiles a detailed contact list from existing database within his 100 flats network for frequent updates on all aspects such as rents, maintenance visits, tenant movement and so on. Partnering with Intense Technologies, they craft simple messaging based on business rules such as rents not paid, rents part paid, advance deposit refund, agreements that need renewal.
Campaign
Management:
The OwnSpace Agency want to send outreach SMS and WhatsApp to new students in noted colleges, educators, administration managers in colleges who support students living in nearby areas, teachers, parents and working professionals.
02
How does UniServe 360 help in Centralizing Customer Communications?
UniServe 360 is a data extraction, reporting tool for stockbrokers and insurance brokers. This is an enterprise product but we will portray one workflow for SMB – the insurance brokers, in this case. UniServe 360 SaaS is designed to revolutionise customer communication management (CCM) for the financial services sector. Our platform specifically caters to the nuanced needs of small to mid-sized insurance firms, stock brokerage houses, and mutual fund distributors across India. Let us suppose there exists an Insurance Company in Hyderabad with an IT client by the name of ABC Tech.
The sales team at the brokerage firm is pushing for the IT department to produce proposals that are not only faster but also more relevant to the specific needs of the end buyers, which are IT companies like ABC tech, who require clear and beneficial comparative statements for their decision-making.
03. Sales and IT Alignment:
The insurance broking firm faces a significant challenge in delivering tailored health insurance quotes to IT companies within 30 minutes. The process involves studying and bringing parity to diverse policies from different IRDA-approved OEMs, which vary in price, coverage, and terms.
01. Complexity in Customisation:
Despite a substantial annual premium income of Rs.100 crore, the company’s outdated backend software cannot efficiently process the complex rates and terms from various insurance OEMs. This results in proposal submission delays, negatively impacting sales conversions and leaving them vulnerable to competitors.
02. Operational
Inefficiencies:
Prevent customer churn, better engagement with policy holders/network hospitals, easy IRDA compliances management and increase client retention through client delight.
06. Additional benefits:
UniServe 360, a customer communication management tool available on the AWS SaaS marketplace, promises to resolve these issues. It can automatically extract and compare data from multiple sources such as PDFs, emails, and insurance company portals, eliminating the need for manual data entry.
04. UniServe 360’s Capabilities:
With UniServe 360, ABC tech sales representatives can quickly generate customised proposals using a variety of pre-designed templates that cater to different market needs and legal requirements. This system allows for the creation of comprehensive comparative statements in less than two minutes, which can be sent directly to clients via email or WhatsApp, even when the salesperson is not in the office. Better realisation of revenue is possible, by targeting corporate health insurance buyers, with faster proposal submission.
05. Enhanced Proposal Generation:
Key Functionalities of UniServe 360:
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Enhanced Customer Engagement: Utilise our sophisticated CCM tools to create personalised customer experiences that resonate with your clientele.
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Operational Efficiency: Streamline your workflows on a reliable AWS SaaS infrastructure, ensuring seamless operations and real-time service delivery.
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Cost-Effective Solutions: Benefit from our competitive pricing models that offer high value without compromising on quality or functionality.
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Data Security and Compliance: Trust in a platform that prioritises data integrity and adheres to stringent regulatory standards.
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Scalability: Grow your business with a platform that scales with you, accommodating an expanding customer base and evolving service offerings.
03
Why should customers choose AWS SaaS?
1. Quick Onboarding and Testing:
AWS SaaS allows you to quickly onboard your ideas and test them at a competitive price. Run pilots at a low cost and seamlessly transition the same application environment into production on AWS within 30 minutes.
2. Scalability:
Scale your resources based on business needs. If you experience a surge in customer demand, you can easily use higher capacity servers and only pay for what you use during active hours.
3. Automatic Data Protection:
All client data, application data, and transaction data are automatically protected and backed up. Store client receipts, statements, feedback, surveys, agreement copies, and more permanently on S3 storage with controlled data exposure and protection.
4. No IT Maintenance Required:
There's no need to maintain an IT staff in your office. AWS Partners like Intense provide full technical support, allowing you to focus on your core business.
5. Regulatory Compliance:
AWS cloud services comply with RBI, SEBI, and IRDA regulations, ensuring that your operations meet all necessary compliance rules.
6. Business Expansion:
Expand your business to any city in India or worldwide. Set up a contact centre using AWS Connect with IVRS, dial-in bridge numbers, voice authentication, and more within an hour. Establish a full call centre with CRM capabilities to address customer needs globally.
7. Low-Code Application Development:
Utilise AWS-based low-code applications to create mobile apps or portals in one day. Enhance your branding by developing mobile apps with AI functions. Contact Intense for more details.
Explore more about
Intense Technologies:
best-in-class solutions today.
